Made-To-Order Product Policy

Most products available on Tannorium are handcrafted and manufactured specifically after an order is placed.

For this reason, our return policy differs from traditional retail stores.

Returns Eligible For Review

Customers may request assistance if they receive:

• Incorrect product

• Incorrect size sent by the supplier

• Damaged item

• Defective item

• Product significantly different from its description

Claims must be submitted within 7 days of delivery.

Non-Returnable Situations

Returns are generally not accepted for:

• Change of mind

• Buyer preference

• Personal taste

• Incorrect size selected by the customer

• Minor variations in leather texture, grain, or color

• Custom-made products

• Personalized products

Refund Evaluation

Each claim is reviewed individually.

Approved claims may qualify for:

• Product replacement

• Store credit

• Partial refund

• Full refund

depending on the circumstances and review findings.

Claim Submission

To initiate a claim, customers may be asked to provide:

• Order number

• Photos

• Videos

• Description of the issue

This information helps our team investigate and resolve concerns efficiently and fairly.

Resolution Process

Our goal is to provide a fair and transparent resolution process for both buyers and suppliers. Each case is evaluated based on the information provided and the specific circumstances of the order.