Returns & Refunds

Made-to-Order Products

All products available on Tannorium are made to order, meaning your product is prepared specifically for you after your order is placed. Depending on the product, it may be made according to your selected size, specifications, options, or other order details.

Because each product is made specifically for the individual customer, we are generally unable to accept returns or exchanges without a valid product-related reason. This includes returns due to a change of mind, personal preference, or an incorrect size or specification selected by the customer.

We encourage customers to carefully review their size, product options, specifications, and order details before completing a purchase.

However, if something goes wrong on our side, we will work with you to resolve it. You may request a return or resolution if the product is made incorrectly, arrives damaged or defective, differs significantly from what you ordered, or if you receive the wrong item.

7-Day Return Window

If there is an eligible issue with your order, please submit your return request within 7 days of receiving the product.

To help us review and resolve the issue efficiently, please keep the product in its original condition along with its packaging, tags, and accessories where applicable.

When Is a Product Eligible for Return?

A return request may be accepted if:

  • You received the wrong product.
  • The product was made in a different size from the size you ordered.
  • The product does not match the specifications you provided and that were accepted with your order.
  • The product arrived damaged.
  • The product has a manufacturing defect.
  • The product is significantly different from its listing or agreed order details.

Each request is reviewed individually based on the order details and supporting evidence.

When Returns Are Not Accepted

Because all Tannorium products are made specifically for each customer, returns or exchanges are generally not available for:

  • Change of mind after placing or receiving an order.
  • Personal preference or taste.
  • No longer wanting or needing the product.
  • Incorrect size selected or provided by the customer.
  • Incorrect specifications or customization details provided by the customer.
  • Minor natural variations in leather grain, texture, markings, or color.

Genuine leather is a natural material, so slight variations in grain, texture, markings, and shade are normal characteristics of leather and are not generally considered defects.

How to Request a Return

If there is an eligible issue with your product, contact Tannorium within 7 days of delivery.

You may be asked to provide:

  • Order number
  • Clear photos of the product
  • Photos of the packaging, where relevant
  • Video evidence, if required
  • A description of the issue
  • Any other information required to verify the claim

Please do not return the product before your return request has been approved and return instructions have been provided.

Return Inspection

Once an approved return is received at the designated return address, the product will be inspected to verify the reported issue and its condition.

The inspection helps us confirm that the returned product meets the applicable return and refund requirements.

Refund Process

If your return qualifies for a refund, the refund process will begin after the returned product has been received and inspected.

Once we receive the returned product and approve the refund, your refund will be processed within 15 days.

After the refund has been processed, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Available Resolutions

Depending on the nature of the issue and the outcome of our review, an eligible claim may result in:

  • Replacement
  • Store credit
  • Partial refund
  • Full refund

We will determine the most appropriate resolution based on the specific circumstances of the order.

Our Commitment

Since every Tannorium product is made specifically for the customer who orders it, we ask customers to carefully confirm their order details before purchasing.

At the same time, if we make an error, the product has a genuine defect, or you receive something different from what you ordered, we want to make the resolution process clear and fair.

Our goal is to ensure that made-to-order products are produced according to the agreed specifications while providing customers with appropriate support when something genuinely goes wrong.